Horse Shoe Tearooms and Apple Orchard Campsite (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website (https://horseshoetearooms.co.uk) or book a stay with us.

Information We Collect

We may collect and process the following data about you:

• Identity and Contact Data: Name, email address, telephone number, and postal address provided via our enquiry form or when making a booking.

• Booking Information: Details regarding your stay, including dates, number of guests, and specific requirements.

• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, and information about how you use our website.
• Payment Data: While we require a cash deposit for barriers on-site, any initial booking payments handled via third parties are processed securely in accordance with PCI-DSS standards.

2. How We Use Your Information

We use your data to:

• Process your enquiries and manage your bookings.
• Provide you with information about our campsite, pods, and Horseshoe Tearooms.
• Comply with legal obligations (e.g., for tax and accounting purposes or maintaining a guest register).
• Improve our website and customer service experience.

3. Legal Basis for Processing

We process your data under the following legal bases:

• Contractual Necessity: To fulfil your booking or respond to an enquiry.
• Legitimate Interests: To manage our business efficiently and provide a secure environment (e.g., our electronic barrier system).
• Legal Obligation: To comply with UK law.

4. Data Sharing

We do not sell your personal data. We may share your information with:

• Service providers who assist with our website hosting and booking systems.
• Law enforcement or regulatory bodies if required by law.

5. Cookies

Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through the “Manage Consent” tool on our website. Functional cookies are essential for the site to work, while analytical or marketing cookies are only used with your consent.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your personal data is limited to those employees and partners who have a business need to know.

7. Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure of your data (where applicable).
• Object to or restrict the processing of your data.

To exercise any of these rights, please contact us using the details below.

8. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

Horse Shoe Tearooms at Apple Orchard Campsite
Whitehouse Farm,
Adsett,
Westbury on Severn,
Gloucestershire,
GL14 1PH

Phone: 01452 760618
Website: https://appleorchardcampsite.co.uk